Unit Chambers is committed to continuous improvement in all its areas of service. We welcome feedback on any aspect of our service and will actively seek out feedback from clients. If any aspect of our service falls short of expectations, we would like to know about it and do our utmost to resolve any issue.
Any formal complaints should be addressed to the Risk & Compliance Advisor. Details of our complaint’s procedures are available on request and from our website here.
Lay clients have a right to complain directly to Unit Chambers without going through solicitors and a right to complain to the Legal Ombudsman here. Our Client Information Leaflet contains important information about this, and we would ask that solicitors provide this to the lay client when instructing a barrister at Unit Chambers and that you confirm to us this has been done. If this is not possible, please provide us with the lay client’s contact details so we can write to them directly.
If you make a complaint and you are dissatisfied with the outcome and / or your complaint has not been dealt with in eight weeks, you have a right to refer the complaint to the Legal Ombudsman.