Unit Chambers is committed to continuous improvement in all its areas of service. We welcome feedback on any aspect of our service and will actively seek out feedback from clients. If any aspect of our service falls short of expectations, we would like to know about it and do our utmost to resolve any issue.
Any formal complaints should be addressed to the Risk & Compliance Advisor. Details of our complaint procedures are available on request and from our website here. In addition, you can find the Barristers’ register here.
Lay clients have a right to complain directly to Unit Chambers without going through solicitors and a right to complain to the Legal Ombudsman here.
If you make a complaint and you are dissatisfied with the outcome and/or your complaint has not been dealt with in eight weeks, you have a right to refer the complaint to the Legal Ombudsman.